Building a Self-Service Culture Training
- Delivered: Online or In Person
- Cost: $350 a person
- Duration: 6 hours
- Maximum attendance: 40 people
- Trainer: Alex Gray
- Venue: 2 Ngaire Ave, Newmarket
- Public or Private Listing: Public
- Description:
Self-Service reporting and analytics has been the common answer that organisations have been throwing out, on how to get users to use data in the right way. This ended up being delivered with a technical tool first approach, with users going on a training course, then expected to understand how to deliver usable information in the right way.
In this training, we will cover:
- Why the technology first approach has caused issues
- What is the framework needed to implement successful Self-Service
- What are the important roles in Self-Service reporting
- How to set processes that allow you to gauge successful Self-Service and adapt to change
- Who are the right people to bring on the journey
- Tips and tricks to maximise your organisations chances for success
Data Maturity Matrix and Tactics
- Delivered: Online or In Person
- Cost: $1,350 a person
- Duration: 12 hours
- Maximum attendance: 40 people
- Trainer: Alex Gray
- Venue: 2 Ngaire Ave, Newmarket
- Public or Private Listing: Public
- Description:
Maturing your data program across your organisation, has often been seen as a by product of getting the right technology and people in place and letting them cook. There are 16 components that make up an organisations overall Information Management program as they look forward to evolving their businesses
In this workshop space, we will:
Work through the 16 components
- Understand how to score your organisation across these indices
- Project these to inform your roadmap
- Evolve tactics to support growth across each of them
- Define High, Medium and Lower levels of priority
- How to create an easy on-going process for you and your team to use to measure success
Hands-on Self-Service Analytics Organisational Workshops
- Delivered: Online or In Person
- Cost: $1,350 a person
- Duration: 12 hours
- Maximum attendance: 40 people
- Trainer: Alex Gray
- Venue: 2 Ngaire Ave, Newmarket
- Public or Private Listing: Public
- Description:
Self-Service reporting and analytics has been the common answer that organisations have been throwing out, on how to get users to use data in the right way. This ended up being delivered with a technical tool first approach, with users going on a training course, then expected to understand how to deliver usable information in the right way.
It is one thing to be given the techniques, it is at another level to workshop the concepts and enable them to be customised to your organisation before trying to implement them.
In this workshop, we will cover:
- Why the technology first approach has caused issues
- What is the framework needed to implement successful Self-Service
- What are the important roles in Self-Service reporting
- How to set processes that allow you to gauge successful Self-Service and adapt to change
- Who are the right people to bring on the journey
- Tips and tricks to maximise your organisations chances for success
- Workshop prioritisation sessions
- Create your version of a “Centre of Self-Service Excellence”
- Create the 7 levels of reporting to match your organisations needs
- Break down your implementation approach to the business unit level
- Evaluate the KPI’s required for successful Self-Service
- Review the portal objects that enable successful Self-Service